Frequently Asked Questions
Everything you need to know about our innovative beauty solutions.
How do I clean my Flat Lay Co. makeup bag?
Our bags are designed for easy maintenance. Most are machine washable on a cold, gentle cycle, or you can simply wipe away makeup spills with a damp cloth and mild soap.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty practices, and all of our accessories are made from 100% vegan materials and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
We take pride in our quality. All The Flat Lay Co. products come with a 12-month warranty against manufacturing defects from the date of purchase.