Returns & Exchanges
At The Flat Lay Co., we want you to love your beauty organization; if you aren't completely satisfied, you can return your unused items within 30 days of delivery. Please ensure all products are in their original packaging with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your unused beauty bags and accessories in their original packaging to ensure they are protected during transit.
Label and Post
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing